Communication is a never ending process that remains mandatory in both personal and professional level. Today, the telecom industry offers numerous services that act as a proper communication tool to undertake market analysis and further assisting the companies to promote their sales lead. But, the telecom providers often face some discrepancies while rendering some important aspects. Especially, the subject matter of billing policy comes in first. Today, there is a new concept known as OSS or Operations Support System, that is specially developed to have a proper track upon the inventory, management, planning and repair functions for telecommunication service providers.
Every telecom operator undertakes a task that is fully responsible for billing services and charging related matter. With the help of the Telecom Billing Solutions, it is convenient to understand the requirement of the client and what type of services should be requested. This will allow the client, retain to the service provider for a longer time. The implementation of OSS enhances billing, traffic analysis, cost allocation, inventory management service, order management and network optimization.
The main functionality of the telecommunication OSS is to track the database that the customer is using. After accessing the data, it is forwarded to the billing department for next level of processing. Providing a detailed billing structure is very vital to make the clients satisfied. This will definitely make them feel that their interests are always safeguarded by the service provider.
The OSS starts with a client application request in favor of a fresh account, with a specific telecom service provider. Once the customer records are verified, a special ID is sent to the fresh client. After the approval, the account is activated and then the client is entitled to access the services as per the scheme.
After the service commencement, the call records are processed under the specific ID as per the tariff plan. If the client is using some value added services then all the additional costs would be credited to the primary plan. Apart from the primary billing usage, OSS also monitor the errors and faults that are faced by the customers. All the customer support calls are closely scrutinized and are used for future reference. The modified records into the customer’s ID such as errors, additional discounts or manual data reports are also updated through this system and assist respective departments to improve or cut down the problems in the future. After a specific period, a database is formulated as per the billing standards (Automated Message Accounting System, Network Data Management, etc). In addition, OSS incorporates cost based on the collections, printing, billing cycles and call center.
As the competition grows, the service provider needs to concentrate upon advanced billing system through a better mode. The Customer relationship management represents an effective telecom billing solutions through OSS. It is a must in telecommunication industry.